Your web hosting provider is not responsible for any themes or plugins that may cause issues or break your website. You will need to contact your theme provider or the developer of the plugin(s) to address any issues caused by a theme or plugin once you have identified what is causing the issue.
WordPress is a great CMS that runs smoothly (and quickly) out of the box on our environments. Installing a poorly coded theme or plugin, or (many) plugins can cause performance issues.
It's not uncommon for a WordPress user to encounter a 500 error, White Screen of Death (WSOD), or 404 Page Not Found due to various reasons. More times than not, there is either a theme issue, plugin, or mixture of theme and plugins causing those issues. We've written a comprehensive guide on how to troubleshoot those issues.
The blog article will walk you through common trouble shooting steps to identify what may be causing your WordPress website to generate a 500 error, the White Screen of Death (WSOD), or 404 Page Not Found.
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