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Our Windows servers utilize the SpamAssassin SPAM filtering service. You can control this service in your Plesk control panel for each email address on your account. Follow this simple tutorial on how to enable/disable the SPAM filtering service on your email account.
After logging into the Plesk control panel navigate to and click Mail in the side navigation bar.
From the email address list select the email that you want to make the changes by selecting it.
When the new page opens click on the 'Spam Filter' button at the top.
You can Enable or Disable the Spam filter by pressing the checkbox as shown in the picture below.
SpamAssassin is a learning filtering service. This means once you enable it, you may see some instant relief, however, it could take several weeks for it to get dialed in on which types of SPAM you receive.
It's also helpful if you mark SPAM emails as JUNK in your email clients to help train it quickly on what's SPAM.
If you need further assistance, please don't hesitate to contact our support department for further assistance.
