Hosting Account Backups

Backing up our customer data is very important to us. We take every precaution to protect your data and provide full backup and restore points just in case anything goes wrong. Below will outline what types of backups are available to you as a customer as well as how often backups are made for your account.

Shared Customers (Linux & Windows)
If you are a shared hosting customer we run daily R1Soft backups of your account. These backups are no additional cost and are part of the hosting package you purchased.

VPS Customers (Linux & Windows)
For our VPS customers, we create weekly R1Soft backups of your entire server and do our best to retain the last three weeks (please check for availability). These backups are no additional cost are part of the hosting package you purchased. Restoring the entire VPS server from our backup dates is completely free. However, if you need to restore only certain files from the backup, there is an additional charge of $80 for the hour it takes our staff to restore your VM to an alternate location and get your data.

Dedicated Customers
Dedicated servers are backed up automatically once per week with one restore point being the previous week. If you need more frequent backups, we have off-site daily backups available for an additional fee. Please contact us if you have any questions or would like to get this setup on your server.

NOTE: Though, we do everything in our power to keep updated backups for our customers we can't stress enough how important it is for you, the customer, to also keep local backups of your website.

For cPanel (shared) customers you have the ability to restore backups through in your control panel. You achieve this by logging into your cPanel control panel and clicking the R1Soft Restore Backups module. This guides you through the process to restore from a backup.

For Windows (ASP.NET) customers, this option is not available since we do not have the ability to add this module to the WebsitePanel.

If you need a backup restored, please contact us and we'll be happy to assist.

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